FAQ

FAQ

FAQ for Factory

Everything you need to know is here


1. Who are we?

Our advantages:

1) Over 200 skilled workers following a stringent quality system to ensure on-time delivery.

2) More than 20 experienced designers and sculptors guarantee the efficiency of new product development, presenting approximately 100 new original designs per month.

3) QC: Conduct 100% inspection on every important production procedure.

4) 20+ year experience of high-quality polyresin products applying.


2. How to do product development?

1) Standard Charge for Sample Development: USD45/inch based on the sample’s length, width or height, whichever is the largest.

2) Rebate of Development Fee: the prepaid development fee will be rebated as 1% discount on every order placed by the customer until the full amount has been refunded.

3) Sample Development Cycle: samples will be prepared within 20 days after the date on which the development fee is received. The more samples need to be developed, the longer the development cycle will be.

4) Sample Fee: if a customer wants to develop a product according to provided sample and pays for the development fee, we will provide a sample free of charge. If a common customer wants a sample, in principle we triple the unit price of required sample; for a regular customer, we only double the unit price of required sample.

5) Sample Lead Time: we can get the sample ready within 2 weeks after the date on which the sample fee is received.

3. How about the mass production?

1) For all customer orders, we adhere strictly to the standard mix ratio (1:1.25) of resin and stone powder.

2) Order Lead Time: we deliver normally within 60 days after the date on which the customer’s deposit is received.

3) We have a stringent quality control system to guarantee product quality. All raw materials are inspected by dedicated QC staff upon receipt. Moreover, we use imported resin and paint for production to ensure product quality.

4) We use special types of outdoor paint, which cost 2-3 times of common ones. The thinner for the paint also costs 2-3 times higher. 

5) All our products are of a uniform quality standard. We DO NOT manufacture goods of different quality grades for different customers.

6) In a bid to deliver high-quality products to our customers, we have never, since the establishment of this company, outsourced any order; and we have never employed temporary workers to rush orders.

4. How do we control product quality?

We believe that our high product quality results not only from the conscientious work of QC staffers, but also from the sense of quality of all workers. To this end, we have formulated a special incentive policy. Be it color-drawing worker or molding & casting worker, they all have a QC form on their worktable.

Every batch of good will be inspected and graded by QC staffers. If the products made by a worker are all of excellent quality, he or she will receive an additional 15% pay for the month; if the products made by a worker are all of good quality, he or she will receive an additional 10% pay for the month; however, if a product is graded as less than good, the worker’s quality bonus for the month will be canceled.

4. About the product packaging?

1) We apply waterproof PVC barcodes on the product packaging, and we use high-quality outer cartons and inner boxes to protect our products, so as to make sure that our customers always receive intact products.

2) For REAL LIFE series products, we often employ nude packaging and use minimum amount of poly foam to reduce packaging costs and the size of outer carton. In this way, we can help our customers reduce shipping costs and increase container quantities. To this end, we have also enhanced the strength of product body and selected high-quality outer cartons to prevent the product from being compromised by outside force. We also remind our customers that products with such packaging must be handled with care while unloading and delivering them.

3) If the customer does not have special packaging requirements, our standard packages are as follows:
  • For small-sized products, an item is wrapped with a bubble bag, put into a three-layer white inner box, and then packed into a five-layer outer carton.
  • For REAL LIFE products, an item is wrapped with a transparent poly bag, and then packed into a reinforced five-layer outer carton without or with minimum poly foam.

FAQ for Sales

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1. How far is your factory away from Xiamen airport?

Our factory in Quanzhou, which is one hour from Xiamen by bullet train or one and a half hours by car. You are welcome to visit our factory. It takes one and a half hours to drive from Xiamen Airport to our factory.


2. What are the products made of?

Polyresin/Ceramic…


3. What are your payment terms?

We accept TT in advance or L/C at sight.


4. What is the MOQ?

It depends on the sizes of the items. The MOQ for mini-size items, such as…, is 720pcs; the MOQ for small-size items, such as…, is 480pcs; the MOQ for medium-size items, such as…, is 360pcs; the MOQ for large-size items, such as…, is 240pcs; and the MOQ for extra large-size items, such as…, is 120pcs. It will be flexible.


5. How long is your lead time?

We can get the goods ready within 60 days after the date on which you make the deposit.


6. How about your price? 

Our prices vary in accordance with products and packaging requirements. All our products are of a uniform quality standard. As factory, we insist in supply our partner competitive prices, don't worry about it!


7. What are the container quantities for 20'、40'、40HQ? 

Container quantities vary according to different items. We will specify container quantities in our quotations; we can also provide container quantities for mixed orders.